Support

Order problems (not delivered, different item, damaged) are not resolved here — they open via "Report a problem" on your order after delivery (ships with the payments era). This page is for account, broadcast and general questions.

New support case

E-mailSubjectDescribe the issue

Response target: 24 business hours (same day for payment/hold topics).

Check case status

FAQ

I bid and got outbid — did I pay anything?

No. Bidding is not payment; only the winner pays. Once payments open, winning charges your card with secure confirmation.

My chat got locked during a show — why?

Moderation rules (e.g. repeated flooding). A chat lock NEVER touches your bidding right — you can keep bidding. Reason codes are on the Community Rules page.

I can’t sign up.

Public sign-up opens with phone + card verification (M3). Watching is open to everyone now; bidding works in trial rooms.

When does my won lot ship?

Order/shipping flows come with the payment stack; seller ship time is 2-5 business days by level and is shown on your order.